Experience Level: Minimum 2 years in front desk, reception, or customer service.
Educational Qualification: OND / HND / Bachelor’s Degree.
Application Email: careers@crystallakeresort.com
Job Description – Receptionist (Crystal Lake Resort & Tours, Oguta, Imo State)
Crystal Lake Resort & Tours is looking for a friendly, organized, and customer-focused Receptionist to join its front office team. As the first point of contact for guests, you will create a welcoming experience while ensuring smooth day-to-day front desk operations.
Key Responsibilities:
* Welcome guests warmly and provide excellent customer service.
* Handle guest check-ins and check-outs efficiently.
* Answer phone calls, emails, and respond to guest enquiries professionally.
* Manage room reservations, bookings, and cancellations.
* Process guest payments and issue invoices or receipts.
* Maintain accurate guest records and front desk documentation.
* Coordinate with housekeeping and other departments to ensure guest satisfaction.
* Resolve guest concerns promptly and escalate issues when necessary.
* Keep the reception area clean, organized, and presentable at all times.
* Follow the resort’s policies, procedures, and hospitality standards.
Requirements:
* Relevant educational qualifications.
* Strong communication and interpersonal skills.
* Good computer and record-keeping skills.
* Professional appearance and positive attitude.
* Ability to multitask and work in a fast-paced hospitality environment.
* Excellent customer service and problem-solving skills.
Why Join Crystal Lake Resort?
* Competitive compensation package.
* Professional and friendly work environment.
* Career growth and development opportunities.
* Recognition and rewards for outstanding performance.
