Kickstart Your Career with Moniepoint as a Customer Support Specialist

Salary: ₦220,000 – ₦300,000 per month

Qualification:

* Bachelor’s Degree or HND in any relevant discipline.
* Excellent written and verbal communication skills.
* Good knowledge of Microsoft Office and customer support tools.

Experience:

* 1–3 years of experience in customer support, customer success, or a related role.
* Experience in the fintech or banking industry is an added advantage.

Description

Moniepoint is looking for a Customer Support Specialist to provide timely and professional assistance to customers through email, phone, and live chat. The successful candidate will resolve customer inquiries, document issues accurately, collaborate with internal teams, and help deliver an exceptional customer experience.

This role is ideal for someone who enjoys solving problems, communicating with customers, and working in a fast-paced fintech environment.

Key Responsibilities

* Respond to customer inquiries across multiple channels.
* Resolve complaints promptly and professionally.
* Escalate complex issues to the appropriate teams.
* Maintain accurate customer records.
* Monitor support tickets and ensure timely resolution.
* Deliver an outstanding customer experience.

Application Email
careers@moniepoint.com

How to Apply
Send your CV to careers@moniepoint.com using “Customer Support Specialist” as the subject of your email.

Application Deadline: August 25, 2026.